Facebook reports earnings of $885M, topping expectations via
Lesson for brands in disaster (and , & ): Remember the detractors!
The program spurs a grassroots movement on Twitter. Bringing attn & dialog to police relations
“It’s a moment to take stock of the N.Y.P.D. that too many New Yorkers know.” Matthew McKnight on :
Troubles on both my Galaxy S4 and my mobile hotspot.
WSJ: The Collaborative Economy will double this year, my latest post
Digital media estimated to take 47% of US adults’ daily media time, more than TV (37%) & radio (11%).
[Take Two] By (on ): How a PR Guy Stopped Worrying and Learned to Love All Hands Support
Get a FREE copy of my book "Think Like Zuck" - attend this webinar on 4/24 at 3PM ET to get details on how to:
Digital is not about tech. It's about accelerating digital disruption. See Video:
"Don't worry about people stealing your ideas. If your ideas are any good, you'll have to ram them down people's throats." - Howard Aiken
Are you having issues in lower Manhattan (10285)? My data services have gone more mediocre to awful in past 2 days.
Yes it is, but you can do it! You can finish The Goldfinch!
I almost included that, but that had more to do w/ a funny mistake than brand hubris (I think).
Speed of social media: Just 3 hours from misguided tweet to reputation-damaging articles on major news sites.
Agreed! Ship My Pants went "viral," yet KMart keeps bleeding market share. Time for brands to go deeper, not more viral!
This is a terrible, vapid article: Branded Viral Videos: The Secret Marketing Weapon via
Google's Street View is now a Time Machine, letting you step back to prior versions via
Hilarious! Since Clive Bundy says anything goes on Fed land, Burning Man organizer plans fest next to his ranch.
Aware of the social media misstep? What about & ? Avoid these mistakes!
Thanks. See you tomorrow evening!
Anyone in NYC care to join me tomorrow for Brandwatch LIVE: PR and the (Inevitable) Very Bad Day?
I can't find the Brandwatch event invitation, Jim. Any chance you can resend?
Thx for the shares this AM. Here's to smarter and safer social media for our brands!
You'll laugh & cringe: 10 brand hashtag/UGC disasters & what pros can do to avoid them.
How to avoid the self-inflicted social media pain of , , & .
There is a part of me that smiles at the hijackers' creativity even if I am cringing at the brand impact. :)
My new blog post: Stop Asking for Trouble in Social Media--Lessons from to
Wait, profits & losses do matter? Square reportedly lost $100M last year, acquisition rumors resurface
Church refuses to fire gay troop leader; Boy Scouts revokes its charter & church says the youth group will go on.
Help a friend and take a 1-minute survey about distracted driving:
Brilliant & touching. Cartoon characters go bald to support those battling childhood cancer. via VIDEO
I have seen the future, and it looks like 1980s BBSs. The post-Internet age: You need to learn about mesh networks
Another social media success: The hashtag sure backfired quickly
“I always wonder why birds choose to stay in the same place when they can fly anywhere... then I ask myself the same question.” -Harun Yahya
Jason, I think your grumbling was audible! :)
AXA, Facebook and the “Shot Heard Round the Industry (The IIR site is omitting links in tweets!)
Digital Happenings of the Week, April 4, 2014 via
Uncovering the True Value of Social Media via
Just spoke about the book w/ coworkers who raved about it--then admitted they had to skip paragraphs & pages b/c they got bored!
May have mispoken. I was referring to Donna Tartt's The Goldfinch.
Thx! Took that at the Dia Museum in Beacon, NY.
Click on the "Tweets and Replies" link & click a reply--the whole tweetstream is captured.
I got my new page a month or two ago. I don't visit my own (or others') pages very often, though! :)
Following Twitter discussions between 2 people is easy since you can expand replies. Are you talking about 2+ people?
The wealthy in US are wealthier than in other countries, but the US lower- & middle-class no longer world's richest.
4 days only, Thu to Sun, opens 1st cat café in US in NYC. Go pet some cats & support adoption!
Hey , you got the address wrong--168 Bowery! Pop-Up Cat Cafe Opens in NYC This Week
Why Nike might dodge the wearables war
A jazz lullaby to lull you to sleep: Chet Baker's 1959 performance of My Funny Valentine. Good night! VIDEO
Joss Whedon's In Your Eyes debuts at Tribeca & is immediately available via Vimeo; no plans for theatrical release
Talking shoebox hard drives, games on a dozen floppies, 14.4 modems & punched tape storage.
Five tips to turn social media mistakes into customer advocacy:
This week on my CSR Now! blog - Leading a Mission-Driven Organization
I'm actualy approaching 11k reads--most ever for my blog!
I think we all agree: Snowden’s Camp: Staged Putin Q&A Was a Screw-Up
Thanks so much! And welcome, Stephanie!
Well, I have nothing to do w/ 'a superior CX. I was just along for the ride for a while!
Like this if you agree, share it if you disagree! :)
Most effective ways to increase customer lifetime value: #1 is customer service; #9 is marketing! via
Survey: Top ways to increase customer lifetime value: Customer Experience, better use of data & personalization.
Facebook has become just another channel that some consumers prefer and all brands must maintain.
Airbnb And NY Attorney General Prepare To Meet In Court This Week
Most brands are doing Social Media marketing wrong. Here's why & what they can do about it.
Why agencies & marketers should blame themselves, not , for their woes on Facebook
Why deleting your brand's Facebook fan page isn't an option, regardless of marketing challenges
Feel free to create a Wikipedia entry. :)
Idiocy: "Retweets. Likes. Favorites. Comments. Page views. You name it; they’re for sale."
"General Mills Reverses Itself on Consumers’ Right to Sue" <"widely excoriated..on Facebook and Twitter"
They never are! Americans Aren’t Ready for the Future Google and Amazon Want to Build H/T
Changed my work password the day before a vacation. Remembered it upon my return.
Start your week right & watch this video. It may restore a little faith in humanity. via VIDEO
. owes an apology to riders this weekend. Inexcusably infrequent service, packed trains & people left on platforms. Unacceptable!
The faster the better: RIP Flash: Why HTML5 Will Finally Take Over Video and Web in 2014
Seems to be loading for me. You may want to try again.
Q: In Washington Park, is this an art installation or just a pair of abandoned Crocs? @ Washington…
Washington Square Park isn't a park; it's a hundred tiny arts venues. @ Washington Square Park
Good advice in Washington Park: Flirt with the sun! @ Washington Square Park
White House declines to deport Justin Bieber, but addresses need for immigration reform in response to petition.
Hardware giant LaCie has been leaking credit card data for a year due to an Adobe ColdFusion issue.
Odd: Goodbye FuelBand: Nike reportedly fired dozens of its wearables experts
New iMonster, from Apple. Apple’s Maps May Reveal Existence of the Loch Ness Monster
Yes, Instagram is working now.
View from the High Line. @ The High Line
Research shows "engagement rates do not correlate with outcomes used to judge the success of your marketing efforts."
My most popular ever blog post: What if Everything You Know About Social Media Marketing is Wrong?
Social media marketers have a Facebook hangover, but whose fault is that? I say it's their own.
What do you disagree with?
Thoughtful and worthwhile: Motherhood isn’t the “world’s toughest job” via
still can't run Instagram. Reinstalled twice!
Instagram crashing. I deleted cache, deleted app data, forced stop, uninstalled, rebooted, reinstalled and still crashing. Frustrated .
Instagram uninstalled and reinstalled. Still crashing.
Why would I want a worse phone just because Instagram doesn't work? :-)
Instagram on my Galaxy 4 keeps crashing. Rebooted with no change. Any recommendations?
In some places, people line up for water parks. In NYC, they line up art museums. @ Neue Galerie New York
Three Reasons Eat24 Needs Facebook
If you are investing too much in organic content that is not delivering the value desired, post less.
Hope this works! “: Dear - Pls help us by holding flight 684. 582 delayed & 28 of us on 684 ”
5 Little-known YouTube Features for Marketers