 | |
| The thermostat and the frying pan - If you want to cool your house to 68 degrees fahrenheit quickly, setting the t... |
| |
| |
| I get it - No need to read the whole book, I can just glance over the Cliffs Notes... I get it. I don't need to |
| |
| |
| Angry is a habit - It's easy to imagine habits like a scotch after dinner, biting your nails or saying, you know a... |
| |
| |
| Ping me when it's broken - Here's how a storekeeper makes sure the store is working: She sits at the register and ... |
| |
| |
| Sure, but that's not a plan - The most common thing people ask me about is how to get picked, a shortcut to succes... |
| |
| |
| Polishing perfect - Perfect doesn't mean flawless. Perfect means it does exactly what I need it to do. A vacation ... |
| |
| |
| Memo to the modern COO - Why is it so hard for organizations to understand what Tony did with customer service at ... |
| |
| |
| Reality is not a show - The media-pundit-advertiser industrial cycle has discovered that turning life into a sport... |
| |
| |
| The 5000th post* - I've done this longer than any professional project I can remember, and I still consider it a j... |
| |
| |
| Self service requires information, which requires design - Consider travel as an example: If you've arranged the f... |
| |
| |
| The free-rider benefit - You're probably familiar with the free-rider problem. That's what economists call a situa... |
| |
| |
| A hierarchy of failure (from brave to shameful) - Mistakes! A series of failures as you follow a path of persisten... |
| |
| |
| Does it happen for a reason? - Small children and dogs are certain that everything is aimed at, designed for, or i... |
| |
| |
| On adding a zero - What happens if, instead of one sales call a day, you make ten? Or if instead of 3 freelancers ... |
| |
| |
| Overcoming the impossibility of amazing - If you set your bar at "amazing," it's awfully difficult to start. Your ... |
| |
| |
| Thoughts on education and the burgeoning trophy shortage - It's graduation season, so a few relevant links about s... |
| |
| |
| Let's start with "sorry" - By the time the phone rings, there's already trouble. When that manager is called or th... |
| |
| |
| Levels of marketing magic, the placebo effects of desire - ANTICIPATION: Before the product is released, the true ... |
| |
| |
| You should buy the book - Mitch Joel is a generous and perceptive blogger. Well worth the daily read. He has a new... |
| |
| |
| It's Thomas Midgley day - Today would be his 124th birthday. A fine occasion to think about the effects of industr... |
| |
