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My latest book, The Manager's Phrase Book is available at Barnes and Noble:
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| HAPPY NEW YEAR TO ALL !!!! BEST WISHES FOR 2013 !!! |
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| HOW TO POSTPONE A CONVERSATION? | "Let me get back to you on that" |
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| HOW TO MOTIVATE A TEAM? | "It comes down to a single question: "What future does this team want to create"?" |
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| HOW TO EMPHASIZE YOUR POINT? | "Hear my words when I say..." |
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| HOW TO AVOID A SENSITIVE TOPIC? | "I've heard this conversation before, and I never like how it ends" |
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| HOW TO REFUSE A PROPOSITION? | "I must refuse the great offer you've made. The reasons are too many to state" |
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| HOW TO REPOND WHEN SOMEONE CUTS YOU OFF? | "I’d like finish speaking if you’ll allow it" |
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| HOW TO ASK YOUR TEAM TO WORK HARDER? | "We don't have time to fail" |
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| HOW TO POSTPONE A DECISION? | "We should decide this when the dust has settled" |
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| HOW TO START A DIPLOMATIC DIALOG? | "Let's start by setting down in writing the problems we must solve" |
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| HOW TO AVOID A CONVERSATION? | "Why talk about this if we can avoid it?" |
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| HOW TO START A DIPLOMATIC DIALOG? | "I want to eliminate all ambiguities and remove all concerns" |
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| HOW TO ASK YOUR TEAM TO WORK HARDER? | "This isn't the time to work on our tan" |
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| HOW TO NOT ANSWER A QUESTION? | "I don't want to insult your intelligence, but this isn't simple" |
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| HOW TO CALL FOR CONSENSUS? | "There is an easily identifiable middle ground between how we each think. Let's take it" |
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| HOW TO STOP A CONFLICT? | "Hey, take a chill pill. Tension isn't helping anyone" |
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| HOW TO REFUSE AN INVITATION? | "I'm already double booked at that time. Sorry" |
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| HOW TO POSTPONE A CONVERSATION? | "There is an action item at the next meeting. Let's talk about it then" |
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| HOW TO OFFER SOLUTION TO A PROBLEM? | "We need to think outside the box" |
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