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| The false snaplock alerts have been removed. We are giving an "All Clear" for this issue. |
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| Current Snaplock alerts are a "false alarm" as snapshots are being locked. For more information, visit |
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| May 15, 2013 - Emergency Ticketing System Maintenance |
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| The ticket update problem has been fixed. Our apologies for this issue today. We will provide a post mortem of this problem tomorrow. |
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| We're investigating issues with submitting ticket updates. Will provide update soon. |
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| Network maintenance and restart of our persistence engine is completed. No further changes tonight! |
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| Ticketing system vendor performing urgent maint @ 7pm PDT for approximately 5 minutes. Call Support @ 1-415-624-8380 or IRC, |
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| We will be performing urgent network maintenance at 7PM PDT tonight (30 mins from now). |
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| Issue of adding utility instances to existing environments has been resolved. We are giving an "All Clear" for this issue. |
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| We are seeing issues booting new instances for some customers. Updates at |
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| By default, we expose some env vars to node. For a list see & feel free to open a ticket if you have more ?'s |
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| "All clear" being given with creating new environments, server boots and environment upgrades. For assistance, please open a ticket. |
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| Showing issues currently creating new environments, server boots and environment upgrades. |
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| Issues with our ticketing system have been resolved. If you need to open a ticket, you can do so here: |
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| We are currently experiencing issues with our Ticketing System. Please dial 1-866-518-9275 for to get to a Support Engineer. |
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| If you have never booted in South American or Australian regions on your eycloud account, please refrain and read |
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| The Long delays in snapshotting has been corrected and we have given an All Clear.If you are still seeing long delays, please file a ticket. |
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| Long delays in taking snapshots when rebuilding or terminating instances. Currently investigating. More information: |
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| We are noticing errors when booting new environments. Hitting "Apply" should correct the issue. For updates: |
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| The ability to provision ELBs has been restored. We are giving the "All Clear" for this issue. |
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